"Sue has been our property agent since June 2004. When you have a property overseas it's natural to worry if it's being well kept, if it's being cleaned thoroughly for guests and what will happen if there are any problems that need to be resolved quickly. However, from Day 1 Sue was totally professional and gave us all the confidence we needed that the management of our property was in safe hands.
Sue is 100% reliable. She has an extremely efficient system in place for managing the rentals & airport pick ups and is always quick to respond to emails.
Her reliability and dedication was highlighted when she saved us from an embarrassing situation one evening last year. We had omitted to send Sue a booking confirmation form, consequently a guest arrived at Alicante airport late in the evening and no one was there to meet her. We immediately phoned Sue and not only did she arrange for the guest to be picked up within an hour, she also put together a welcome pack of bread, tea etc from her own supplies so that the guest had the essentials at the apartment until the morning!
Sue is totally trustworthy, as well as being polite and helpful with the guests (as commented to us many times over the past couple of years).
In summary, Sue is everything you want from an overseas property agent!"
Jayne and Mick - La Cinuelica, Los Altos
"One of the biggest commitments that you can make, apart from purchasing a property in the UK, is doing the same in Spain. Once you have done this there are a lot of things still to do such as furnishing it, equipping it and safeguarding it with new locks and grills and insuring it against damage and theft etc.
Having tackled the purchase and all that that involved the post-purchase things need to be done and quickly. Unless you are going to stay in Spain for some time this will have to be done by a combination of visits and assistance from others whilst you return to the UK.
After this you may want to rent your property or offer it to your friends and family to use. This will involve ensuring that the property is clean and tidy, that they can actually get into it on their arrival and that once they have left the property is cleaned and tidied and all necessary laundering is done and the property is secured and checked regularly.
You will need help to achieve all of this. As a professional manager and service provider I wanted to ensure that the help that I got satisfied my own high standards. I decided to rely on the good reputation of Sue Cam. I have not been disappointed with my choice.
Sue provides an excellent 24/7 service for me when my property is being used by renters and friends and family. She is a consumate professional with excellent communication, inter-personnel and administrative skills. Punctuality and reliability are the cornerstones of her service. Sue can recommend the services of trades such as locksmiths, grill manufacturers and builders. She does not recommend them unless she is confident that their services and products meet her exacting high standards. I have used them and they do.
One other reason why I will continue to engage Sue's services is peace of mind. I know that should I need Sue to asssist me with something to do with my property she will do so. Let me give you an example. If you were unfortunate to have an incident where your insurance company would want to see you take reasonable and swift steps to remedy a situation such as securing your property after a burglary, how would you achieve this from the UK? Sue would be able to do this for us employing the services of a locksmith and others that she would know would do a good job.
For all these reasons I have no hesitation in recommending Sue as the only person that I want to look after my property. Where is the catch? There is none. Of course there is an annual fee to pay for Sue's services and my peace of mind. The fee is extremely reasonable and great value for money."
Paul - La Cinuelica, Los Altos
"Sue has been our Property Manager for the last two years and on each and every occasion, neither ourselves nor our guests have been anything other than delighted with the immaculate condition of the apartment when we arrive, both in terms of cleanliness and presentation.
Sue has had to deal with a number of problems on our behalf, ranging from broken water heaters to faulty locks. Each time she has dealt with these problems in a calm, professional and timely manner.
My husband and I would highly recommend Sues Property Management services to anyone who would like the peace of mind that their home in Spain is being cared for in the manner that they would care for it themselves."
Wendy and John - La Cinuelica, Los Altos
"We own a property on phase 2, La Cinuelica and since taking our proerty over in Feb 2005 we have used Sue. We have found Sue and her services to be of a great help, the services she offers has always been A1. Clients we have spoken to have praised Sue and often comment on her knowledge and skills about the local area. We as property owners have found her services A1 also and have never had reason to complain. We would highly reccomend Sue to look after your property. Property rentals have been as expected."
Dave and Mandy - La Cinuelica, Los Altos
"Sue's company has managed our 2 bedroom townhouse since we purchased it new in 2005. We highly recommend her service to any owner looking for a professional competent and reliable organisation to manage their property. On a number of occasions we have had minor issues with electrical appliances etc and our guests have appreciated the efficiency that Sue has arranged repair work avoiding any impact to their vacation"
Steve - La Cinuelica, Los Altos
"SUE MANAGED OUR PROPERTY FOR TWO AND A HALF YEARS BEFORE WE ACTUALLY CAME OVER HERE THIS YEAR ON A PERMANENT BASIS. DURING THIS TIME WE FOUND HER TO BE EFFICIENT, TRUSTWORTHY AND HELPFUL AT ALL TIMES. SHE WAS ALWAYS READY TO GO THE EXTRA MILE WHEN IT CAME TO LOOKING AFTER OUR CONCERNS AS PROPERTY OWNERS, AND OUR GUESTS WERE ALWAYS GIVEN A FIRST CLASS SERVICE. IT WAS COMFORTING WHEN WE WERE BACK IN THE UK KNOWING THAT THERE WAS ALWAYS SOMEONE THERE AT THE AIRPORT TO MEET OUR GUESTS AND ALWAYS ON TIME, AND OUR GUESTS ON MANY OCCASIONS COMMENTED THAT CLEANLINESS WAS OF A HIGH STANDARD. WE WOULD HAVE NO HESITATION IN RECOMMENDING SUE TO ANYONE THAT WANTED TO RENT OUT THEIR PROPERTY OR NEW PROPERTY OWNERS THAT JUST WANTED PIECE OF MIND KNOWING THAT THERE PROPERTY WAS IN GOOD HANDS. WE OURSELVES HAVE IN FACT RECENTLY PURCHASED AN INVESTMENT PROPERTY WHICH WE WILL BE RENTING OUT AND HAVE ASKED SUE TO MANAGE IT FOR US."
Lorraine and Ray - Playa Flamenca
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